Refund policy

At AT Home Glassware, we take great care in packing and shipping our glassware. However, due to the fragile nature of our products, we understand that breakage or defects may occasionally occur. Please review our policy below:

Returns Eligibility

We accept returns only under the following conditions:

  • The item arrived damaged or defective
  • You contact us within 7 days of delivery
  • You provide photo evidence of the damage/defect

Returns for reasons other than damage or defects (such as change of mind or incorrect sizing) are not accepted at this time.

How to Request a Return

  1. Email us at athomeglassware@email.com within 7 days of receiving your order,
    or contact us on     +961 70 469 808.
  2. Include:
    • Your order number
    • Clear photos of the item(s) showing the issue
    • A brief description of the problem
  3. Once approved, we will provide instructions for returning the item or issuing a refund/replacement.

Refunds

Once your return request is approved:

  • Refunds will be issued to your original method of payment.
  • You will receive confirmation when the refund has been processed.
  • Processing may take 5–10 business days, depending on your bank or payment provider.

Replacements

If a product is still in stock, we may offer a free replacement instead of a refund. This will be communicated during the return approval process.

Non-Returnable Items

  • Items damaged due to misuse or mishandling after delivery
  • Custom or personalized orders
  • Items returned without prior approval

Shipping for Returns

If a return is approved:

  • In most cases, we will cover the cost of return shipping for damaged or defective products.
  • You will not be responsible for additional costs unless specified otherwise.



Order Cancellation Policy

At AT Home Glassware, we process orders quickly to ensure timely delivery. Please review our cancellation policy carefully before placing your order.

Order Cancellation Window

  • Orders can be cancelled within 2 hours of placement for a full refund.

  • After 2 hours, we may have already begun processing, packing, or shipping your order, and cancellation may not be possible.

How to Request a Cancellation

To request a cancellation:

  1. Email us at athomeglassware@email.com with your order number.

  2. Indicate clearly that you would like to cancel your order.

  3. If your request is made within the 2-hour window, we will confirm and issue a full refund.

Late Cancellation Requests

  • If your order has already been packed or shipped, it cannot be cancelled.

  • In such cases, you may refer to our Return & Refund Policy if your item arrives damaged or defective.

Custom Orders

  • Custom or personalized orders cannot be cancelled once placed, as they are made to order and begin production immediately.

Refunds for Cancelled Orders

  • Approved cancellations will be refunded to your original method of payment.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have questions about your order, please reach out to us:
📧 athomeglassware@email.com
📞 +961 70 469 808